Complaints Handling Policy
The following complaints procedure is made available to every customer upon request, it is published on the company’s website, and is included in a summary form in our customer documentation.

We are committed to resolving complaints as quickly as possible. In the event you are unhappy with our services and wish to make a complaint, please follow the appropriate procedure.

If you have a complaint about the service provided by us or one of our trusted partners you can contact us in any of the following way:

By email to info@1stopdebtsolutions.co.uk

We will acknowledge receipt of the complaint within three working days and we will respond to your complaint in full within eight weeks. If we require any further information from you while we investigate your complaint, we will contact you. If your complaint is complex and will take longer than 8 weeks to investigate then we will keep you updated of the progress while we investigate. If your complaint is about one of our trusted partners we will forward the details of your complaint on to them and we will notify you when we have done this and inform you of their complaints procedure.